Terms and Conditions of Sale
All orders and sales are based on the understanding that the purchaser agrees to all the conditions and terms stated below. No salesperson or representative is authorized to alter these terms in any way. Any changes or alterations must be authorized in writing by an officer of White House Natives, LLC.
Prices are for the wholesale trade only, your eligibility to receive wholesale pricing is strictly at the discretion of White House Natives, LLC (WHN) and proper verification may be required. All prices and availabilities are subject to change without notice and are FOB our location in Luray, Virginia.
Sales tax will be collected unless we have a current State or Federal Sales Tax Exemption Certificate on file.
We accept cash, MasterCard, VISA, American Express and authorized and approved company checks with proper identification. A $35.00 (thirty-five dollar) fee will be charged for any returned check.
We accept company checks only; personal checks and checks from customers’ clients will NOT be accepted unless approved in advance by management.
For those customers who have established credit and maintained a record of prompt payment, we offer the terms of thirty (30) days from the invoice date of pickup or delivery. Past-due or late accounts are subject to a late payment charge of 1½% per month (18% per annum) of the overdue balance. Any account showing a balance of 60 days or more will be handled on a C O D basis with no discounts allowed. Payments on the balance must be made to continue purchasing material. In the event that it becomes necessary to file suit or turn an account over to our collection agency to enforce payment, White House Natives, LLC will be entitled to all collection costs, court costs, attorneys’ fees and interest at the rate of 1½% per month (18% per annum) on all amounts due and payable.
All claims must be made in writing on receipt of stock and should also be noted on any Bill of Lading or Receipt. All claims are subject to review of management for approval and will be solely at our discretion and must be accompanied by a receipt. It is our policy to insure your satisfaction but claims will not be accepted under any circumstances after 48 hours of sale. Under no circumstances will White House Natives, LLC be held liable for more than the purchase price or for any incidental or consequential damages. In no case will claims be considered relative to orders which have not been paid in full within terms.
Plant Material Return Policy
In order to safeguard against introduction of pests or diseases WHN cannot accept returns of plant material once it has left our facility or has been unloaded from our delivery truck. This policy is under the advisement of the Virginia Department of Agriculture and Consumer Services (VDACS) since WHN can only sell material that has come from inspected nurseries we cannot afford to risk introducing a pest or disease into our nursery from returned plant material that has not been inspected and approved by VDACS. We apologize for any inconvenience this may cause our customers, but we must remain in compliance with VDACS in order to maintain our clean nursery certificate we can only sell material that has come from an inspected nursery.
We will make our best effort at all times to insure all material sold is labeled correctly, true to name and in good health and condition at the time of sale or delivery. However we can not assume any responsibility once the material has left our possession or for circumstances beyond our control. We give no warranty expressed or implied as to the life expectancy or productiveness of any material. In addition we assume no liability for delay or failure to deliver for any reason beyond our control or for any damage incurred as a result of installation. In no case will we be liable for any sum in excess of the original purchase price of the material in question. All material is subject to price and availability of stock on hand at time of pick up or delivery. Staff are available to assist in loading but shall in no way be held responsible for any material once loaded nor shall they be responsible for the loading in any way once it leaves our facility. This includes covering.
We encourage all customers to visit the nursery and tag their own material. Please do not send your clients unattended to the nursery under any circumstances. In addition, for safety reasons, children and pets are not permitted at the nursery. Arrangements may be made to hold material longer at our discretion, but a fee may be charged. Customers who abuse the tagging policy may lose their tagging privileges at our discretion or be asked to make full payment or a deposit at the time of order.
Delivery is available to customers on a scheduled basis for a fee. Rates are determined based on delivery location and size of load. Please call or email for a quote.
Customers are required to provide necessary labor and equipment to unload all deliveries in a timely fashion. Excessive delays will be subject to additional charges.